Refund & Cancellation Policy

Last updated: 16 July 2026

This policy applies to purchases made on the Impact Loop website (the “Site”) through our payment processor, Razorpay — subscriptions and one-time (lifetime) unlocks for apps such as CrackLoop. Purchases made inside our mobile apps through Google Play are governed by Google Play’s own refund policy, not this one.

1. Overview

Our products are digital services delivered instantly. Because access is granted immediately on payment, web purchases are generally non-refundable. That said, we review every refund request individually and in good faith — see “Requesting a refund” below. Nothing in this policy limits any rights you have under applicable Indian consumer-protection law.

2. Cancelling a subscription

You can cancel a recurring subscription at any time from your account page. When you cancel, your plan stays active until the end of the period you have already paid for, and it will not renew or bill you again. We do not provide pro-rated refunds for the unused part of a billing period unless required by law.

3. Lifetime purchases

A lifetime unlock is a single, one-time payment — there is no recurring charge and nothing to cancel. If you believe a lifetime purchase was made in error, contact us and we will look into it case by case.

4. Requesting a refund

Refunds are handled on a case-by-case basis over email. Write to us at impactloopapps@gmail.com with the account email you purchased with and, if you have it, the payment or order reference. Please reach out within a reasonable time of the charge. We aim to respond within 2–3 business days.

5. Failed or duplicate payments

If you were charged but did not receive access, or you were charged more than once for the same purchase, contact us with the details and we will reconcile it and issue a full refund for the erroneous charge.

6. How approved refunds are issued

Approved refunds are returned to your original payment method through Razorpay. Depending on your bank or card issuer, it can take up to 5–10 business days for the amount to appear on your statement after we process it.

7. Contact

Questions about a charge or a refund? Reach us any time at impactloopapps@gmail.com or via our contact page.